This sounds like a blanket statement from Hyundai to push a known design defect to the back burner.
Thousands of Hyundai Palisade owners suffer from a whistling/wind noise coming from their driver’s door window area of their 2019 & 2020 MY Hyundai Palisades. It’s an issue Hyundai knows and addressed in an official TSB earlier last November. According to Angelica Ross, a Palisade owner who noticed the wind noise shortly after driving off the lot seeking a permanent fix, an official response received from Hyundai Corporate has her reeling.
Shared on the Hyundai Palisade Owners Family Facebook group, Hyundai’s response verbatim was,
“The wind noise is a characteristic of the vehicle and is not covered per your 2020 Owner’s Handbook and Warranty.”
It was a response at least one other Palisade owner received, too.Embed from Getty Images
Currently, according to CarComplaints.com, the Hyundai Palisade has one recall for side airbags and 86 technical service bulletins addressing issues; most notably this wind noise one.
As mentioned, a previously issued TSB hoped to solve most complaints, focusing on key areas where the whistling or noise was coming from. Fixes entailed installing a piece of high-density foam, replacing weather stripping, and installing a new mirror assembly.
Based on this Palisade owner’s experience and dozens of recent ones I’ve come across, this TSB isn’t successful for everyone.
In a blog post I wrote last week highlighting this issue, those who couldn’t find a fix under Hyundai’s Warranty work were left to come up with their own fix, most notably affixing a rope of 3/8 inch Poly Foam Caulk Saver to reinforce existing weather stripping.
With enough added pressure and additional material, several Palisade owners found this method effective but slightly unsatisfied considering Hyundai didn’t come up with a solution like this on their own. This fix costs less than $3 at Home Depot.
We know Hyundai for its legendary warranty, one they literally call “America’s Best Warranty.” It’s the major reason some owners on the fence give Hyundai a chance.
Included is Hyundai’s 12-month/12,000 mile Limited Warranty on replacement parts and accessories, which is where this wind/whistling issue falls. This,
“Covers repair or replacement of any Hyundai Genuine Replacement Parts or Accessories supplied by Hyundai that are defective in material or factory workmanship, under normal use and maintenance.“
To give up on Palisade Owners requests for a permanent fix and to throw a poor blanket statement like, “The wind noise is a characteristic of the vehicle” is unacceptable.
And to have owners, ones who financed upwards of $50,000 over several years, resort to $3 Poly Foam Caulk Saver, and to have that fix actually work, is an embarrassment on Hyundai’s supposed legendary warranty, their engineers and their local service departments.
Hyundai needs to make this right for their Palisade owners either with an official fix that works or to have the commitment of their service departments that they’ll strive to find one does if a TSB doesn’t.
Source: Hyundai Palisade Owners Family